The staff are on hand to answer any queries you may have, whether they are pre-sales questions, technical questions regarding our service or if you need general information, do not hesitate to ask us any questions.
Our staff will endevour to reply to your queries in the shortest time possible, during peak times there will be delays
When contacting us for support please ensure that you provide the following information to ensure there are no delays in replying to your questions, support tickets are monitored and alerts are sent to our support staff.
Our support staff will answer any questions and help to fix any problems related to your web hosting account.
Requirements for logging a support ticket:
When contacting us for support please ensure that you provide the following information to ensure there are no delays in replying to your questions.
- Hosting clients:
IP Address + Domain name
Your address listed in the Client Centre
We also use the details provided to validate you are the owner of the account, delays will occur if these details are not provided.
Please view the Contact link for the correct area to submit your request.
We are NOT able to provide technical support for all software or services provided by third parties including programs provided under CPanel, technical support for each of those products can be obtained via the developer's website however we will assist as much as possible.
- URL for your cgi scripts www.yourdomain.com/cgi-bin/yourscript.cgi
- Perl path/location Perl is in /usr/bin/perl (Please ensure to upload files in ASCII)
- Path to sendmail Sendmail is located at /usr/sbin/sendmail.
Changing domain DNS (Nameservers) & Propagation
If you have just signed up for a hosting account, you will need to contact your registrar provider and have your DNS information modified to reflect our server address. Please allow 24-72 hours for domain propagation.
Installing own scripts
You sure can install your own scripts but we do not offer any technical assistance as it would be impossible to determine each scripts' needs. Please seek tech support from the script's vendor.
We are able to install scripts for you for a small fee if you are having troubles, please contact Support for a quote.
