Try our service for 14 days, risk free. If you decide you don't want to continue hosting with us within 14 days, we'll issue a full refund to you.
Please note, domain registration fees are non-refundable. But you will continue to own your domain even if you decide not to host with us.
For dedicated hosting customers, setup fees are non-refundable. This does not apply to shared or reseller customers.
99.95% uptime guaranteed
However, we are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:
- Network conditions across the internet), such as between your ISP and our data center
- DDoS or other attacks on our servers
- Problems with Your ISP's network
- Browser or DNS caching issues
Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum, and will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime guarantee.
This guarantee is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a refund in the amount of 5% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure.
Downtime must be confirmed by a staff member of our support team. Maximum refund given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a ticket to request a credit.
